Hi everyone!
Just wanted to check if anyone has an idea of what the cause of the
following message could be;
When logged in as Admin in OTRS 2.0.4, editing the "My Queues" listing by
performing any change in the listing yields an error message:
---8<---
Fel: Module '' not found!
Kommentar:
Rapportera fel:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Thu Jan 12
17:52:40 2006
Message: Module '' not found!
Traceback (26102):
Module: Kernel::Modules::AdminUser::Run (v1.31 ) Line: 129
Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
Module:
/usr/local/share/otrs/support.student.uu.se/bin/fcgi-bin/index.fpl (v1.2)
Line: 52
--->8---
We're running otrs/2.0.4p01-1 under Debian with Apache 2.0.55, mod_fastcgi
2.4.2-6, libcgi-fast-perl 5.8.4-8, libfcgi-perl 0.67-1. Support for
multiple instances by setting environment variables in FastCGI and pulling
in a separate configuration file, from Config.pm, for each instance; also
setting PERL5LIB to
/usr/local/share/otrs/support.student.uu.se
...which contains symlinks to the appropriate directory structures in
/usr/share/otrs so that OTRS should be able to find all its needed
modules.
The line in index.fpl states:
$Interface->Run();
And the line in AdminUser states:
if ($Self->{MainObject}->Require($Module)) {
...where
my $Module = $Preferences{$Group}->{Module};
...and
foreach my $Group (keys %Preferences) {
...is the loop over all groups. So for at least some group, the Module
attribute is empty and so the loop "fails".
The error message "Module '' not found!" appears to come from Main.pm,
where Require finds no module with an empty name.
This is also shown in the log:
[Thu Jan 12 13:56:53 2006][Error][Kernel::System::Main::Require][44] Need
module!
[Thu Jan 12 13:56:53 2006][Error][Kernel::Modules::AdminUser::Run][129] Module
'' not found!
The log also shows that other attributes of the user changed correctly
(they do).
Everything worked fine in 2.0.1. Any ideas?
Many thanks in advance!
Best regards,
Björn Wiberg
Uppsala University
IT Support Department
Uppsala, Sweden
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