Hi!
We're running OTRS 2.0.4 on Debian Sarge with MySQL 4.1 (which defaults to
latin1 on Debian) under Apache 2.0 as CGI. The system is using "swedish"
as its locale (sv_SE.iso-8859-1).
Our OTRS installation is Unicode-enabled using $Self->{'DefaultCharset'} =
'utf-8';
in the configuration file.
However, we're having problems with Swedish characters in queue names when
viewing statistics.
Statistics --> New Tickets --> CSV yields a iso-8859-1 encoded file.
(Shouldn't this be UTF-8?)
Statistics --> New Tickets --> Graph yields a graph where the Swedish
characters are replaced by their two strange iso-8859-1
character "counterparts" instead of one, correct character. Could GD::Text
or the font be at fault here?
Statistics --> New Tickets --> Printer yields a table with "correct" queue
names. Mozilla shows the page as UTF-8 encoded, although I cannot find
anything about this in the HTML page itself. Shouldn't the page specify
the character set used? Or does OTRS supply this through a Content-Type
header instead?
I have tried setting LC_ALL=sv_SE.UTF-8 and LANG=sv_SE.UTF-8 for the CGI
script, in case this would affect things, but that didn't change anything.
The queue names in the database also show the
two-strange-characters-counterparts, as all tables etc. are latin1 and
obviously OTRS has tried stuffing UTF-8 data into those. (I couldn't find
anything in the database scripts supplied with OTRS indicating that the
tables are set up to be UTF-8. Perhaps this shouldn't matter if one
interprets the data correctly...)
I would be grateful for any insights regarding this. Many thanks in
advance!
Best regards,
Björn
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