Hi, This is done per queue....in the section of ticket status notification. What i have found out so far is that by turning that on...the it notifies customer to many times, for things like status change from new->open (i.e. when an agent takes ownership...and probably puts a note..next status sets itself to open) And from this, you will receive questions of whats the difference btwn open and new.
--- KartheeK <[EMAIL PROTECTED]> wrote: > Hello All, > > I want to know if there is a way to automatically > shoot an email to the customer ONLY when the status > is CLOSED... > > Regards > KartheeK > > Send instant messages to your online friends > http://in.messenger.yahoo.com > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
