Hi,
I have the same behaviour, but I don't think it's a bug:
You can change priority and status after having selected a queue.
The reason for that behaviour could be that the possible selection of
state and priority can be restricted through queue-depending ACLs.
Bye, Alex
Thomas Wouters schrieb:
nope your right!
i have the same thing ;-)
just sumitted a bug:
http://bugs.otrs.org/show_bug.cgi?id=1086
Good luck
Evgeniy schreef:
Hello all,
otrs 2.0.4
When I open phone or email ticket, I can set priority of it and
next state of ticket.
But if I wrote part of client's name and find client, after it I
can't set priority of ticket - I test it with firefox 1.0.7 and
Opera 8.51. perl 5.8.5 (CentOS, RHEL4) .
Bug in this script ?
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