how do you modify the time after you choose to pending auto close + to close the ticket?
On 9/16/05, Stuart Caie <[EMAIL PROTECTED]> wrote:
They're just example pending states, "+" will put the case "closed
successful" after pending time is reached, "-" will put the case "closed
unsuccessful" after pending time is reached.
The two different closed states are simply to inform you that you can
have a wide range of closed states (we have a closed state for each
category of problem, then we take stats on this), rather than having to
close all cases with just one "closed" status.
Regards
Stuart
On Fri, 2005-09-16 at 18:06, Dehnert James Sr wrote:
> I can't seem to find this in the docs (please forgive me if I'm just
> too thick to find it).
>
> What are the differences between Pending Auto Close + and Pending
> Auto Close -?
>
> I'd just like to know EXACTLY how OTRS is going to behave before I
> start using this feature.
>
>
> Thanks,
> Zeke
>
> --
> mailto:[EMAIL PROTECTED] James "Zeke" Dehnert
> Phone: 707 283 5042 Fax: 707 283 5001
> -= Eschew Obfuscation =-
> "Life is racing, everything else is just waiting"
> Coo! => http://www.inference.phy.cam.ac.uk/dasher
>
>
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