Hello Jeff,
If you use Fedora and setting the Unix filesystem permissions doesn't help,
it might also mean that SELinux is causing the problem.
Recently I had to install a web app on a Fedora system and whatever
I tried with permissions, the web app could only write in /tmp.
That was caused by SELinux. So if you run on Linux and have SELinux enabled,
you may need to customize the SELinux policies or disable SELinux for Apache
entirely.
Best regards,
Eric
Quoting Richard Mollel <[EMAIL PROTECTED]>:
Hi,
This always means that your webserver user, (in my
case apache) has no write permissions to your otrs
installation dir (in my case no write access to
/opt/otrs).
so either chown apache /opt/otrs or
chgrp apache /opt/otrs && chmod g+w /opt/otrs
_Thanks
Richard Mollel
--- Jeff Alperin <[EMAIL PROTECTED]> wrote:
I've just installed otrs and everything is working
fine EXCEPT that I
get the following error when I click on the link for
the Package
Manager:
Software error: ERROR: Need write permission in OTRS
home
Try: $OTRS_HOME/bin/SetPermissions.sh !!!
I've run SetPermissions.sh and it doesn't help. I
successfully ran
Package Manager once (though I didn't actually
install any packages). Now
all I get is the error. In the system log, I see
the following line:
OTRS-CGI-10 Can't write file
/opt/otrs///check_permissons.20334:
Permission denied!
Any suggestions as to what file/folder is having the
problem? Thanks.
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