thank you Mr Esberger. Have you seen the problem with closed ticket escalations?
> Hi JC, > > This is done by a cronjob and my be changed in the otrs users crontab: > > crontab -u otrs -e > > Locate the following Line: > > */20 * * * * $HOME/bin/GenericAgent.pl >> /dev/null > > My Modification to this Line: > > 0 8,10,12,14,16,18 * * 1-5 $HOME/bin/GenericAgent.pl >> /dev/null > > Expl.: i want to receive escalation emails every 2 full hours between 8 > am and 6 pm, from Monday to Friday. > > hth > > JC Boursiquot wrote: > >>Does anyone know how to turn off ticket escalations. The OTRS system is >>escalating open and closed tickets every 20 minutes. >> >>I have all queues and sub-queues notification field Escalation time >>(minutes): are set to 0. >> >>JC Boursiquot >> >>_______________________________________________ >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>Support oder Consulting für Ihr OTRS System? >>=> http://www.otrs.de/ >> >> >> > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
