Hallo. Hallo.
The following diff adds 1 more subqueue to AgentTicketQueue.pm on otrs 2.0.4. This is a quick and dirty hack because i´m not really a programmer. Somebody should make a "for loop" so that its not longer hardcoded in this file. The diff can also be downloaded from the following link: http://monotek.ath.cx/download/AgentTicketQueue.pm.diff 565c565,567 < $Level = $#MetaQueue+2; --- > #### subqueue3 > $Level = $#MetaQueue+3; > #### subqueue3 631a634,639 > #### subqueue3 > if ($#QueueName == 3 && $#MetaQueue >= 3 && $Queue{Queue} =~ /^$MetaQueue[0]::$MetaQueue[1]::$MetaQueue[2]::$MetaQueue[3]$/) { > $QueueStrg .= '<b>'; > } > #### subqueue3 > 701a710,714 > #### subqueue3 > if ($#QueueName == 3 && $#MetaQueue >= 3 && $Queue{Queue} =~ /^$MetaQueue[0]::$MetaQueue[1]::$MetaQueue[2]::$MetaQueue[3]$/) { > $QueueStrg .= '</b>'; > } > #### subqueue3 721a735,743 > #### subqueue3 > elsif ($#QueueName == 3 && $Level >= 4 && $Queue{Queue} =~ /^$MetaQueue[0]::$MetaQueue[1]::$MetaQueue[2]::/) { > if ($Param{QueueStrg3}) { > $QueueStrg = ' - '.$QueueStrg; > } > $Param{QueueStrg3} .= $QueueStrg; > } > #### subqueue3 > 728a751,755 > #### subqueue3 > if ($Param{QueueStrg3}) { > $Param{QueueStrg} .= '<br>'.$Param{QueueStrg3}; > } > #### subqueue3 -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 ============================================ DT> Ok , OOPS , thought I was clever but it seems any tickets DT> moved in those queues disappear :-( DT> _____ DT> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Danie Theron DT> Sent: 15 February 2006 04:29 PM DT> To: User questions and discussions about OTRS.org DT> Subject: RE: RE: [otrs] Sub-Sub Queues[Scanned] DT> Hi , DT> I have managed to get a workaround for my problem. I first DT> created a Parent Queue with all it's sub queues and then simply DT> moved that queue into my desired sub queue. :-) DT> _____ DT> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On DT> Behalf Of [EMAIL PROTECTED] DT> Sent: 15 February 2006 10:39 AM DT> To: User questions and discussions about OTRS.org DT> Subject: Re: RE: [otrs] Sub-Sub Queues[Scanned] DT> then you would create a sub-sub-sub queue and thats not possible afaik.... DT> but you just asked for sub-subs..... ;-)) DT> Li DT> [EMAIL PROTECTED] schrieb am 15.02.2006 08:49:41: >> Hi Patrick , >> >> I tried that but the Sub Queue does not show in the dropdown list of Queues. >> >> To explain , I create a main queue called VPL. Under that queue I >> created a Sub Queue called Help. Under the Help queue I have created >> another Sub Queue called Management Follow Up. Now if I want to >> create another queue UNDER the Management Follow Up queue called >> Finance. So the queue list will look as follows : >> >> VPL::Help::Management Follow Up::Finance >> >> I can only see the Help queue in the drop down list when creating a >> new Queue. So you can see my predicament :( >> >> > -----Original Message----- >> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >> > Patrik Forsberg >> > Sent: 14 February 2006 04:58 PM >> > To: User questions and discussions about OTRS.org >> > Subject: RE: [otrs] Sub-Sub Queues[Scanned] >> > >> > sure, just create a new queue and select the sub-queue you want it to be a >> > child of. >> > >> > >> > > -----Original Message----- >> > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >> > > Behalf Of Danie Theron >> > > Sent: Tuesday, February 14, 2006 3:44 PM >> > > To: User questions and discussions about OTRS.org >> > > Subject: [otrs] Sub-Sub Queues >> > > >> > > Hi , >> > > >> > > Just a quick question , is it possible to have sub queues of >> > > sub queues? >> > > I don't see the option in the web interface. >> > > >> > > Regards , >> > > >> > > Danie Theron >> > > >> > > ----------- >> > > >> > > >> > > _______________________________________________ >> > > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > > Archive: http://lists.otrs.org/pipermail/otrs >> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > Support oder Consulting für Ihr OTRS System? >> > > =http://www.otrs.de/ >> > > >> > _______________________________________________ >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > Support oder Consulting für Ihr OTRS System? >> > =http://www.otrs.de/ >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support oder Consulting für Ihr OTRS System? >> => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
