Oliver Buckie wrote:
I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not
installed - everything else fine. So I installed "libxml-parser-
perl 2.34-4", re-ran otrs.checkModules and all OK.
That should help, yes.
I get one step further now in System, SysConfig page.. However, as
with Misc, Package Manager - I get permisison problems:
Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm:
permission denied!
In the "/usr/share/otrs/bin#" directory I ran
"./.SetPermissions.sh /usr/share/otrs root root" - but this has not
helped. Any ideas what I am doing wrong?
Usage: SetPermissions.sh <OTRS_HOME> <OTRS_USER> <WEBSERVER_USER>
[OTRS_GROUP] [WEB_GROUP]
I don't know if /usr/share/otrs is your OTRS homedir, but that could
be. However, otrs and apache should not be run as root and I hope you
aren't running either as root (especially not apache, running apache
as root is a major security no-no).
On my machine I'd run: ./SetPermissions.sh /opt/otrs otrs apache
But like I said, your config may be different.
Nils Breunese.
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