Enda Nagle wrote:
I have just recently been introduced to OTRS and have just
installed it on an in-house server for managing incoming mails.
I didn't install the DNS server on the server, and am now getting
this error in the system log "Can't load Net::DNS, no mx lookups
possible". The ticket mails are all coming out properly, and I have
DNS set in the router config.
Should I install the DNS server or is it ok to just use it as I am?
You're okay, but as long as you don't install Net::DNS (this is not a
DNS server, but a Perl module) OTRS can't perform MX lookups. You can
either disable MX lookups in the config (if you don't want to do
them) or install that Perl module so OTRS can do them.
$OTRS_HOME/bin/otrs.checkModules gives you an overview of the modules
OTRS uses and whether they're installed.
Nils Breunese.
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