>
> [EMAIL PROTECTED] schrieb:
> >
> > [EMAIL PROTECTED] schrieb am 22.03.2006 02:56:32:
> >
> > > How does OTRS decide when to attach an email to an existing ticket
> > > rather than creating a new one?
> >
> > by the ticket number in the subject line only.
>
> I think "only" is not true - see
> $Self->{'PostmasterFollowUpSearchInReferences'} = '1';
thx alot, learned something.....
is it from version 2.0.. on or earlier versions also?
and where does it search?
Regards,
Li
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