Hi,
To have otrs cron jobs errors read otrs user mail
su -s /bin/bash otrs
mail
I have "permission denied" when I try this command.
I have also typed:
su otrs
pwd
the result is that I am still as root.
Maybe that is the problem.
Could someone advice?
Thanks in advance.
Alina.
Bye
Guillaume REHM
Service Informatique
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 43
fax: 03 88 25 28 03
mail: [EMAIL PROTECTED]
web: http://www.bnu.fr
Alina Florea a écrit :
Hello all,
I have also a problem with otrs cronjobs. A have followed the
instructions in the manual, I have installed the cronjobs as otrs
user (su otrs). I have executed the ./Cron.sh command. I have not any
error message but the crontab seems not working because I do not
receive any mails in OTRS.
When typing crontab -l -u otrs I can see all the entries of the
crontab, as in the documentation.
Where could the problem be? Is there some rights that otrs user has
not? What are the permissions of job scripts?
To force the receive of new emails in OTRS I have add a script in
/etc/cron.hourly lines witch contains the line:
/opt/otrs/bin/PostMasterPOP3.pl >> /dev/null
The inconevient is that the fetch emails is done only one time in an
hour.... and the most important is that if I log off from root, I do
not receive any email at all.
In fact I must stay logged in as root in order to have the
cron.hourly launched.
What have I change in order to make otrs crontab working or at least
to have cron.hourly running even if I am not login.
Thank yo for your help.
Best regards,
Alina Florea
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Alina Florea
Ritme Informatique
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75009 Paris France
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