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Hi, I am pretty new to OTRS. We implemented the OTRS
system a week back and everything was working great. The Customer
Notification, Agent Notification, etc. But, from Friday onwards my Agent
Notification stopped working. Any a time a new ticket is created, I
no longer get any emails. The following is how I have setup the Queues
I have enabled Customer Groups mapping in the Config.pm file
so that I can assign certain customers to HR alone and certain others to
Support alone or both. In my Agent Preferences I have made sure that I have
selected all the queues and updated it (highlighted each and every queue).
Made sure that I also enabled New Ticket, Follow Up, Ticket lock, Move
notifications are set to yes. I am not sure why the Agent Notification has stopped
working. I haven’t enabled SMTP, again this is not going to help
much because the Customer Notifications are working. Any help is wonderful. Magesh. |
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