I believe that this has come up before, but I am seeing the
following error after upgrading my Perl dist from 5.8.6 to 5.8.8
Can't locate object method "new" via package
"Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/
CustomerUser.pm line 42, <PRODUCT> line 8.
All of the authentication was working before the upgrade, so I'm
not sure what may have broken here. FYI I'm running otrs 2.0.2.
and I am authenticating to AD.
All the modules are installed as per bin/otrs.checkModules.
Here is the LDAP part of Config.pm...
# CustomerControlPanel Settings
$Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatch'};
# AD/LDAP
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} =
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'ptlm-
ad-4.caymas.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=Caymas,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX';
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'ptlm-ad-4.caymas.com',
BaseDN => 'cn=Users,dc=Caymas,dc=com',
SSCOPE => 'sub',
UserDN => 'cn=ITRS,cn=Users,dc=Caymas,dc=com',
UserPw => 'XXXXXXXX',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
],
};
}
I can provide additional details if needed.
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