1. In order to send mail with the correct from: header, you must tell sendmail to use <[EMAIL PROTECTED]> rather than <[EMAIL PROTECTED]>.
So basically your .mc file should contain an entry like this... MASQUERADE_AS(`example.net')dnl You must then generate a new Sendmail.cf file, and restart sendmail. ///////////////////////////////// Other important things to mention 2. Unix/Linux will add whatever user to the front of that e.g. [EMAIL PROTECTED] : ) This will properly send mail to the correct domain so your external mail server will allow authentication. One other thing you may need to do is this I believe it is the defaults.pm config file and change the "FQDN" info to match what you want your notification master to be. If you do not change this your notifications will be from [EMAIL PROTECTED] the ip of the otrs machine! Hope this helps. Thank you, Michael W. Belz Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Hill Sent: Friday, May 05, 2006 12:17 AM To: otrs@otrs.org Subject: [otrs] FQDN behinded a NATed router? We have our OTRS server on our internal LAN, which is behind a router running NAT. The actual mail server is outside the LAN, and we POP and SMTP mail from there. The actual FQDN is company.com, and the OTRS server is called chuckles, but the DNS is NOT exported beyond the router. I have tried chuckles.company.com, but of course there is no chuckles.company.com on the internet, nor does [EMAIL PROTECTED] actually return mail to the correct user. I have tried chuckles.localdomain, but then I (and other AGENTS) get new ticket notification mail with the return address of [EMAIL PROTECTED] The actual POP3 email address is [EMAIL PROTECTED] (which resides on our external mail-server) so our normal return mail (notifying the CUSTOMER of their assigned, for instance) work properly. Can someone take all of this, and tell me which FQDN I should put in Config.pm. Thanks, Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
