Hi Mike,
Mike McGrath schrieb:
How do I get OTRS to automatically send an email on close but not when a
new ticket is created?
OTRS doesn't support this feature directly.
But I think the following will work:
On ticket creation, a free text-field is created with mailonclose = yes
During working on the ticket, you could modify the value to "no" if you
like.
You then have to create a generic agent
* that searches for all closed tickets with mailonclose = yes
* sends a mail to the customer
* sets mailonclose = done
You have to write your own generic agent module, see
~/Kernel/System/GenericAgent and http://dev.otrs.org/ for some guidance.
Bye, Alex
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