Hi All tickets come in on a default queue - called "Contract". We want to move all tickets where OTRS could not match the email to a customer user account in OTRS to a second queue called "NO CONTRACT"
I have been trying to do this with the Generic Agent Module but cannot get this to work. [except by adding every single client customer user in OTRS to this agent which is the way to do this - too much admin and work] Can someone please assist in this regard? Details: OTRS 2.04, MySQL 3, Backend = DB Thank you in advance. Theuns Smuts [EMAIL PROTECTED] Tel: +27 21 fax: 021-8868276 www.itblue.co.za Your preferred IT partner _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
