On Tue, May 30, 2006 at 05:40:18PM -0400, Nicolas Karlinski wrote: >I am having an issue with the users permission. It seems that only rw >is active. If I unselect the rw permission, the users can not see the >queue at all > >My issue is I want users to be able to do anything but change the owner
>of a ticket, this role should be reserved to managers. > >Can someone help me here? Please see http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=68 <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=68> I think that ACL's solve your problem. >NICOLAS KARLINSKI Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ <http://www.otrs.com/> :: Communication with success! Thank for your reply. This might help me once the permission issue is fixed: If I select rw, all the other permissions are selected as well, and I can see my differents queues attached to that group. If I unselect rw, then I can select the permissions I want, but in this case, I am not able to see the queue anymore. Am I missing something? Thanks Nicolas Karlinski _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
