This was never answered. Just FYI, I updated the tables 'ticket_priority'
and ticket for the column 'ticket_priority_id'
It looks ok but I was wondering if somebody could easily point me on how to
change the red flag color that is attached to 'high' and 'very high',
somewhere hardcoded to id 4 and 5 ... in other words, when I set a case
priority to low it becomes now red flagged ... :o)
Will make further research tomorrow but I was just curious if someone had a
straight answer for me.
Merci !
Laurent
At 09:20 PM 1/27/2006, Steve Wilson wrote:
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I noticed in OTRS that the priorities are as follows:
P1 Very Low
P2 Low
P3 Normal
P4 High
P5 Very High
I have looked to see if I can modify these values or their order, but it
appears that I cannot. It would be really nice to be able to modify the
priorities such that they are in reverse order (i.e., P1-Very High,
P2-High, P3-Normal, P4-Low, P5-Very Low).
Thanks,
Steve Wilson
Preventsys, Inc
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Laurent GALAIS
Four J's Development Tools
866 314 7300 x305
www.fourjs.com
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