For 2 I would check to make sure that user has the queue highlighted in the user preferences. That same thing had me stumped for a while too!
On 6/8/06 10:28 AM, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote:
1) Is it Possible to set OTRS so that a note goes out when an agent makes an update. currently mine only does a notification if the Customer makes an update.
2) I created an agent but when I want to assign him as an owner he does not appear in the list but I can login as him.
Carinus
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