Hi Marcus,
Marcus Hopwood schrieb:
Alex,
I think you can set the customer-maildomain with just one
Postmaster Filter as Customer#.
Search for:
Header1: From Value: .+@(.+) Perhaps you have to mask the @ as \@
Set as:
Header1: X-OTRS-CustomerNo Value: [***]
That's pretty cool - it would be nice to be able to remove the trailing ">"
from the mail domain but I think it might be good enough for now -- now I'll
investigate the GenericAgent modules ...
That sound like you managed to store the mail-domain as customer#.
The trailing > of "givenname surname <[EMAIL PROTECTED]>" could be
removed by a modified regex like
.+@([^>]+) meaning that all characters will be saved in [***] until a >
appears. Here again, perhaps you have to mask ">". See
Perl-Regex-documentation for more information and: have fun with this
hard workout of reading this.
Bye, Alex
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
