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Hi Everyone I would like to install and use OTRS, but need to understand
a few things. 1) If a ticket
is in a user’s queue, and the user does not respond within a set time
(e.g. 4 days), can the ticket automatically be re-routed to the users’s
boss or co-worker? 2) Can the boss
receive an email if tickets are over due? 3) Can you
suggest some ways of managing worker / supervisor work flow, or give examples? Thank you very much! Jean van Eeden Jean van Eeden |
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