Hi,
we use OTRS 2.0.4 with agent-LDAP-authentication.
Today, when a new agents wants to login, he has to do this twice
* 1st login - OTRS-account is created within DB-table system_user (OTRS
replies after correct LDAP-authentication: "panic, no user data"
* 2nd login is successfull
* now a agent with admin-permissions must add the new agent to users-group.
This procedure is fine for single new agents.
But now I want to add 35 new agents by batch-job (because the use of
OTRS will be widely expanded ;-))
How can this be achieved? I think by:
* adding the agents to system_users (pw, salutation, first_name,
last_name need not to be set because they are overwritten by LDAP)
* adding these user_ids to all group_ids (within group_user) they shall
belong to. Partial permissions they don't own must be added with
permission_value = 0.
* Personal queues can be set within personal_queues.
* Must I set their preferences within user_preferences? Can it be done
partial or must all preferences be set?
It would be great if someone made experiences to be shared on these topics.
Bye, Alex
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