Hi all,
I have the following problem with OTRS 2.0.4:
If i login with customer login at customer.pl and I try to open a new ticket, then I get the following errormessage:
Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1117.
In OTRS I found the following errormessages:
Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need ID or Name!
Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need Type od ID!
In /var/log/messages i get a message, that a new ticket has been created.
After this error neither the customer nor the agent can open any ticket from that customer. If I try to open a ticket from that customer i get the same error as above.
I already did some test:
- Installation on another OTRS Server
- Restore of data on a new database
I think i have corrupt data in my database, but where?
Thank you
Cheers Stefu
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