Hi Andre, On Thu, Aug 17, 2006 at 09:32:30AM +0200, Her, Andre wrote: >I have defined several queues on my OTRS 2.0.4 server. >For DNS requests, WEB services, new install. >Users are normally supposed to handle only the requests they are responsible >for, DNS,WEB,install,etc. >I accept requests send by e-mail. >And I would like if there is a way to automatically direct the requests, coming >by e-mail, to the correct queue?
You can create filter roules with the PostMasterFilter module (Admin ->
PostMasterFilter). Set the X-OTRS-Queue header and specefy the queue
where the ticket should be stored.
>Andre
Regards,
Christian
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