Hi all, Sorry for the extremely basic newbie questions: having installed OTRS 2.0.4 and got it basically working, how do I (an agent) change:
- the subject of a ticket, suppose the user has been massively inaccurate or left it blank. - who the ticket is from, either replacing the originator's email address entirely, or perhaps adding a second person to the "from" or "interested" set? - the ticket state (obviously "close" closes it, etc) but how for instance could I (an agent) reopen a ticket after closing it in error? I have checked through the last 2 months of archives, and of course read the admin manual from cover to cover, before asking these questions... cheers duncan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
