Further to this issue:
The link from the StatusView module, which works, is:
<a
href="/otrs/index.pl?Action=AgentTicketZoom&TicketID=66&ArticleID=187&QueueID=6&Session=100eda610d765a6b6d68e919e25fafeab1"
onmouseover="window.status='Zoom'; return true;"
onmouseout="window.status='';">1000047
The link from the search module, which doesn't work, is:
<a
href="/otrs/index.pl?Action=AgentZoom&TicketID=66&ArticleID=184&QueueID=6&Session=100eda610d765a6b6d68e919e25fafeab1"
onmouseover="window.status='Zoom'; return true;"
onmouseout="window.status='';">1000047
The difference being it works when AgentTicketZoom is evoked, but not
when AgentZoom is evoked.
Can anyone suggest a workaround for this?
Partial solution to this, I can view closed tickets in the StatusView
module. But I need to do the same from the Search module. Does
anybody else have the same problem where they can't view closed
tickets from the Search module?
Jason Rogers wrote:
I can use the search function to get a list of closed tickets. When I
click on the ticket, it takes me back to the main page. It wont open
the ticket for me to view.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
