Hello, A question about the way OTRS works. Let's say:
-You receive support requests at [EMAIL PROTECTED] -You, as an agent, need to open a ticket, so you open a ticket which will have [EMAIL PROTECTED] as email address -The ticket finishes in a queue where follow up after close it's not possible. -The ticket is closed so the system will send a notification to the user ([EMAIL PROTECTED]) -The system receives the mail and will think it's a follow up for that ticket so it will reject it. -The rejected notification will be sent to [EMAIL PROTECTED] so we'll have an infinite loop. Is this right? Will loop protection prevent this? Which is the official advice to prevent this? Because although the loop protection works, you'll have a 'dirty' history for that ticket? And by the way, the sysadmin option "PostmasterMaxEmails" says "Maximal post master daemon email to own email-address a day. Loop-Protection! Default: 40" so if the systems receives 40 mails a day it will stop? What does it mean? Thanks a lot in advance, J _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/