Hello,

A question about the way OTRS works. Let's say:

-You receive support requests at [EMAIL PROTECTED]
-You, as an agent, need to open a ticket, so you open a ticket which
will have [EMAIL PROTECTED] as email address
-The ticket finishes in a queue where follow up after close it's not
possible.
-The ticket is closed so the system will send a notification to the user
([EMAIL PROTECTED])
-The system receives the mail and will think it's a follow up for that
ticket so it will reject it.
-The rejected notification will be sent to [EMAIL PROTECTED] so we'll have
an infinite loop.

Is this right? Will loop protection prevent this? Which is the official
advice to prevent this? Because although the loop protection works,
you'll have a 'dirty' history for that ticket?

And by the way, the sysadmin option "PostmasterMaxEmails" says "Maximal
post master daemon email to own email-address a day. Loop-Protection!
Default: 40" so if the systems receives 40 mails a day it will stop?
What does it mean?

Thanks a lot in advance,

J
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