If you rename some state check CustomerDefaultState and
PostmasterDefaultState.
Regards
Honza
Davide Pluda napsal(a):
Hello.
I'm new in otrs, i use it few months back. It was works fine. Today it
doesn't kork, when i try to create a ticket from customer it give this
error:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006
Message: Need TicketID!
Traceback (3342):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47
I read an other mesage similar to mine, but solution proposed "Just
make some free space available in /opt and you will get thru the
problem" don't work...
I can create ticket from User.
Can you help me?
Please.
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