Nima Samadi wrote:
Is there a way to change the "Ticket" in Re: [Ticket#...] in the
subject of
the outgoing emails to desired language? For example -> Re:
[Ärende#...] And
how would this affect the system?
See http://doc.otrs.org/2.0/en/html/x7930.html#Ticket:Core::Ticket
You have to set/change $Self->{Ticket::Hook} in /opt/otrs/Kernel/
Config.pm. I have the default in there:
$Self->{Ticket::Hook} = 'Ticket#';
But you could change it to:
$Self->{Ticket::Hook} = 'Ärende#';
Nils Breunese.
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