Hi all:
First, let me say that I am happy with otrs. Works wonderfully. There is
only one feature that I am desperately in need of. I know this
question has been asked before, most notably by ColbyW in Oct 2005.
Since there was no solution at that time, I figured I would ask again
and see if anyone came up with a solution......
Along with probably many people here, I am looking for a way to sort the
queue based on when a ticket was last updated by Note, Email, Owner,
TicketFree Text, anything......
Has anyone been able to accomplish this task? We are currently running
2.0.4 here and I have been playing with the 2.1.0 beta2 on a test box.
Thanks in advance for the help
alan
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