OTRS currently generates a automatic response for new tickets.
Problem is, the response is only sent to the email of the person who sent the request. If there were any people CC'ed on the original email, they don't get the auto response.
Is there an option somewhere to configure a reply-all for auto responses? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
