[otrs] how to use OTRS to realize a approve flow ?

[Chen Fan]

Hi,all

 

how to configur OTRS to relaize this function,,,,

 

1, The customer sumbit a ticket,,

2, the ticket approved by a manager

3, the ticket route to the related queue,

4, the operation team process the tciket,,

5, the customer close the ticket,...

 

any help would be thanks..

 

 

--
Jeffery        

　　`∧ ∧︵
　　ミ^r^ミ灬)~


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