I am having trouble
getting the customers to be able to authenticate and log in to the customer.pl
web page. I am trying to use LDAP to authenticate. From the agent
side, my LDAP searches are working fine. If I search for a customer by
name to create a new ticket, I get a complete list of possible names back from
the LDAP search.
However, when the
customers attempt to log in, all I get is "Login
failed! Your username or password was entered incorrectly". I know the username and password is correct, but I keep getting
this error. In the System log, I get the following message, "CustomerUser:
[EMAIL PROTECTED] authentification failed, no LDAP entry
found!BaseDN='dc=dbtamerica,dc=local',
Filter='(&([EMAIL PROTECTED])(!objectclass=computer))',
(REMOTE_ADDR: 10.222.128.53)."
I have a J Doe
account in my AD that I use for testing, the account exists and I am using
the correct password.
Do I have to use the
PosixGroups lines in the Config.pm file? I am currently not using these at
all, but my understanding is that it should work without them. Do I have
to create a group in AD, or specify that the "domain users" group is allowed
access?
Any advice is
greatly appreciated, this is our last major hurdle to get over, so far we love
the package, but we really want the AD authentication to
work.
With Best
Regards,
Tim
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