RE: Réf. : [otrs] notification

[Mamakwa M. Sefiri]

I have trying both options but still customers don’t get mails. How long will it take to send an email?   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification     Yes, it's possible.   You have to check in the admin module at Ticket::Frontend::NoteTypes   or modify the config.pm file adding the followings :       $Self->{DefaultNoteTypes} = {         'note-internal' => 1,         'note-external' => 1,         'note-report' => 1,     }; After that, when you close a ticket the customer will receive a mail or not   [EMAIL PROTECTED] a écrit : ----- Pour : "User questions and discussions about OTRS.org" <otrs@otrs.org> De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day   I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed.   I have read the manual no genericagent but it is not clear to me.   Please advice Mamakwa     _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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