I kindly need help on this issue, please
advise. From: Still need help regarding this issue. This
is what I have put in Coinfig.pm regarding the notes $Self->{'Ticket::Frontend::NoteTypes'}
= {
'note-external' => '1',
'note-internal' => '0',
'note-report' => '0',
};
$Self->{DefaultNoteTypes} = {
'note-internal' => 1,
'note-external' => 1,
'note-report' => 1, }; From: Yes, all the customer emails are their
customerID From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED]
a écrit : ----- Pour : " When I close a ticket I choose the CLOSE link and put in the
solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers. Should the note-type be external or internal for customers to get
notifications? From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Do they
receive a mail when you use 'Compose an answer' ? If Yes,
did you choose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : ----- Pour :
" From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Yes,
it's possible. You have
to check in the admin module at Ticket::Frontend::NoteTypes or modify
the config.pm file adding the followings :
$Self->{DefaultNoteTypes} = { After
that, when you close a ticket the customer will receive a mail or not [EMAIL PROTECTED] a écrit : ----- Pour :
" Good day I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed. I have read
the manual no genericagent but it is not clear to me. Please advice
Mamakwa _______________________________________________
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