|
Good day I have send emails before on this issue, I got responses from
you but still notifications are not working. I need your
help regarding the otrs system, am trying to activate notifications to
customer, need the system to send notifications to customers when their calls
have been closed. I have put
the lines in ZZZZAuto.pm $Self->{'Ticket::Frontend::NoteTypes'}
= {
'note-external' => '1',
'note-internal' => '0',
'note-report' => '0',
}; I have put
the lines in Config.pm $Self->{DefaultNoteTypes} = { 'note-internal' => 1,
'note-external' => 1,
'note-report' => 1, }; I would
really appreciate your advice. Mamakwa |
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