Ok I found it.
Click on Admin and then go to sysconfig. Under group selection select
"Ticket" and then click Show.
Click on Core:Ticket and scroll down to Ticket::ViewableStateType:.
That should do it for you....
----- Original Message -----
From: "Alex Mihicinac" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Sent: Friday, October 13, 2006 5:52 AM
Subject: [Bulk] Re: [Bulk] Re: [otrs] queueview - show only open|new tickets
Terry Dobbs wrote:
There is a way. I modified my queue view in the system config to
include tickets that are "merged". So there is a way to do it.
I cant remember off the top of my head what sysconfig module to edit,
but I got it from the manual. I will try to find the option and let
you know if you cant find it.
Great! If you remember how you did it, please let me know. I'll dig
through sysconfig again :-)
Best regards,
Alex
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