I do have a new requirement with otrs. I would like to send a SMS to an
agent's cellphone when a new ticket is delivered to his queue. I dont
know whether it  is possible with OTRS 2.0.4. Does anybody go across
with same requirement. Please help

It is very simple.

version 1: Plug any mobile phone to OTRS server, and install email2sms
gateway software.
version 2: Ask your mobile phone provider, is there any service?

--
Valkai Jozsef
+36 70 36 28 147
[EMAIL PROTECTED]
lat:N 47°
lon:E 19°
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