I have setup OTRS to validate customers against an external LDAP repository. When a customer logs into OTRS it is validated correctly and he / she can create tickets without any problems.
However I do not see any entries beeing created in the CUSTOMER_USER table .... is this the default behaviour ? When an agent validates against ldap then it is created in the otrs SYSTEM_USER table . Thanks Chris _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
