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Answered my own question – will post
just in case anyone else encounters this. To display that link, I needed to choose a
default response in Response <> Queue. Once I did that, the link appears. Nathan Campbell From: Nathan Campbell Windows 2003 OTRS 2.1 – mySQL w/ LDAP (Active Directory)
integration I have set up various queues and can receive and filter
inbound email just fine. Each queue has an associated system email address with it.
For instance, ticket responses from the Ticket Exchanges queue should be seen
as from [EMAIL PROTECTED]
As far as I can tell, this is setup properly as well. My problem is that only one of my queues shows the Compose Email
Answer option. Every other queue only shows the Phone option. This is true
whether I am logged in as an admin or a user. Each queue is configured exactly the same (other than the
system address field), with user being the group setting. I really need to be able to send reply emails from each
queue. Can post more settings as requested. Not sure where to
start. Thanks! Nathan Campbell |
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