Hey Kai, Did you get my sreenshot?
Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Kai Osthoff Gesendet: Dienstag, 31. Oktober 2006 08:28 An: User questions and discussions about OTRS.org Betreff: AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!! Hi Shawn! Alrighty ... ... but how exactly? A new object named FAQ at Ticket->Core::LinkObject - I've tried but surely made something wrong. I don't find any documentation or any howto linking faq and otrs ... ... does anybody? Otrs 2.1 and faq 1.0.11 Greets, Kai Osthoff Osthoff innovations it-services for professionals Am alten Kraftwerk 6 71672 Marbach am Neckar Telefon +49 (0)7144 880515 Telefax +49 (0)7144 8365838 http://www.osthoff-innovations.de Der Support für Windows XP Service Pack 1 endet zum 10.10.2006! Falls Ihre Systeme noch nicht mit Windows XP Service Pack 2 aktualisiert wurden, sollten Sie umgehend über ein entsprechendes Update nachdenken. Sprechen Sie mich an! > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von > [EMAIL PROTECTED] > Gesendet: Montag, 30. Oktober 2006 18:26 > An: [email protected] > Betreff: AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!! > > Hey Kai, > > I have > > OTRS 2.1.2 > FAQ 1.0.11 > > And it seems to be only a matter of the link that is referenced by the > module. > > In the Ticket Module the link from the ticket to the faq is > > http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&FAQID=4 > > but the FAQ returns directly to the FAQ explorer because it is waiting for > > http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&ItemID=4 > > When you look at the link in the FAQ, it is a similar problem. > > http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&CategoryID=&ItemI > D=183 > > and the actual view url is > > http://57.56.200.56/otrs/index.pl?Action=AgentTicketZoom&TicketID=183 > > I just do not know how to fix it. > > Your problem can be solved by adding the object in > > System Config -> Ticket -> Core::LinkObject > > There you should have added LinkObject => FAQ > > When I had the same problem as you, that is what I did. Now I have this > new problem. > > Tell me if this helps > > > Best Wishes, > > Shawn Beasley > Support - IT > LPID LPI000077664 > VERIFICATION NUMBER 3vk4xshbx6 > > LPIC - 1 (pruefen) > > Cargo Future Communications GmbH > > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von > Kai Osthoff > Gesendet: Montag, 30. Oktober 2006 15:25 > An: User questions and discussions about OTRS.org > Betreff: AW: [otrs] FAQ-Database not working > > Hi Shawn! > > > I have the same problem. Now I have the newest version of the FAQ > > installed and I do not receive the message, but the link in the ticket > > sends me to the FAQ explorer, and the link in the FAQ sends me to a > blank > > page. HELLLLLLP! This is the "meat" of the system. Any ideas? > > Which Versions of OTRS and FAQ do you use? > > The only thing it is really working with faq is the continues getting > the following error: > > [ OTRS ] Mon 30 Okt 17:51:54 2006 > > Fehler: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! > Kommentar: > Fehler berichten: > Traceback: ERROR: OTRS-CGI-15 Perl: 5.8.8 OS: linux Time: Mon Oct > 30 17:51:54 2006 > > Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! > > Traceback (4489): > Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 550 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han > dler (v) Line: 47 > Module: (eval) (v1.81) Line: 203 > Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 > Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 > Module: ModPerl::Registry::handler (v1.99) Line: 30 > > > Greetings, Kai > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
