In the Admin area click the Notifications link.
Under the notification you want to edit there should be a line similar to:
<OTRS_CUSTOMER_EMAIL[16]>
The 16 is the number of lines, just modify it to your liking
----- Original Message -----
From: "Wes Plate" <[EMAIL PROTECTED]>
To: "otrs" <otrs@otrs.org>
Sent: Thursday, November 02, 2006 11:10 AM
Subject: [otrs] Change number of lines sent in notifications
In OTRS 1.3.x how do I change the number of lines of a customer response
sent in the agent notification. Right now it seems to 16 lines (or near
that), but we'd like it to be a very large number so we always see the
entire message. Where does this get set? I didn't see it in Config.pm
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
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