Sorry, resubmitting because I didn't change the subject when replying.
I have searched SysConfig, and I can't seem to find the place to Agents to set the next ticket state when adding a note.
There's a checkmark on Ticket::Frontend::AgentTicketNote###StateType in Ticket -> Frontend::Agent::Ticket::ViewNote, but I don't see the option when I add a note. The only fields are Subject, Options, Text, Attachment, Note type and Time units.
I've checked the .dtl files and they have the block for it.
- Alo
-------------------------------------------------------
Aloiamoa Anesi, Jr.
Network Operations Engineer
Blue Sky Communications
478 Laufou Shopping Ctr
Pago Pago, American Samoa
96799
--
Ph: +1.684.699.2759 ext
1098
Cell: +1.684.258.1098
VoIP Business Hours: [EMAIL PROTECTED]
VoIP After Hours: [EMAIL PROTECTED]
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
