Mark D. Wallace schrieb:
I could not find a description of how the "pending auto close- " and
"pending auto close +" features work in OTRS. I have set a few test
tickets to close at specified times and they do not autoclose using
either of the selections above. There is however a "Pending till: -6
minutes" time in the ticket info box under zoom. It states the pending
time left before the ticket is scheduled to be closed, and when that
time passes, the ticket does not close, and the "Pending till: " goes
to negative time. Can anyone explain if this is how this feature is
supposed to work, or is OTRS not closing tickets as it should?
Thanks,
Mark
Pending tickets have to be closed by a cronjob, see
http://doc.otrs.org/2.1/en/html/x325.html#cronjobs
I think it's pending_jobs who does the ticket closure of run out pending
tickets.
Bye, Alex
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