Hello Shawn, yeah, we made it. Works perfectly now. Thanks for your hint. Greetings Markus
-----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von [EMAIL PROTECTED] Gesendet: Mittwoch, 15. November 2006 10:11 An: otrs@otrs.org Betreff: [SPAM?]: AW: [otrs] Where are customer and public FAQ !!!!ICH HABE ES!!!I HAVEIT!!! Markus, I have it. Thanks to your tip! > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von EDV Tekomedia > Gesendet: Montag, 13. November 2006 18:00 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: AW: AW: [otrs] Where are customer and public FAQ > > Hello Shawn, > got it now working for linking from Ticket to FAQ. > As already guessed it is a bad formed hardcoded link. > In {otrs-home}/Kernel/System/LinkObject/FAQ.pm you need to change line > 48 from > FrontendDest => "Action=AgentFAQ&FAQID=", to FrontendDest => > "Action=AgentFAQ&ItemID=", > > Concerning linking FAQs with Tickets, I haven't found the > right file yet. > The link seems to be built in AgentFAQ.dtl, but I don't know > how to affect it. 1. Make Bakcup of $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl 2. Open $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl 3. Remove lines 129-149 <!-- dtl:block:LinkNormal --> </td> </tr> <tr valign="top"> <td><b>$Text{"Linked"} ($Text{"Parent"}):</b></td> <td> <!-- dtl:block:LinkParent --> <a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a> <!-- dtl:block:LinkParent --> </td> </tr> <tr valign="top"> <td><b>$Text{"Linked"} ($Text{"Child"}):</b></td> <td> <!-- dtl:block:LinkChild --> <a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a> <!-- dtl:block:LinkChild --> </td> </tr> 4. Open /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl 5. Copy Rows 204-224 !-- dtl:block:LinkNormal --> <a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a> <!-- dtl:block:LinkNormal --> </td> </tr> <tr valign="top"> <td><b>$Text{"Linked"} ($Text{"Parent"}):</b></td> <td> <!-- dtl:block:LinkParent --> <a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a> <!-- dtl:block:LinkParent --> </td> </tr> <tr valign="top"> <td><b>$Text{"Linked"} ($Text{"Child"}):</b></td> <td> <!-- dtl:block:LinkChild --> <a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a> <!-- dtl:block:LinkChild --> </td> </tr> 6. Insert where removed in $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl 7. Save and Rejoice!!!!! > Greetings > > Markus > > > [EMAIL PROTECTED] schrieb: > > Markus > > > >> -----Ursprüngliche Nachricht----- > >> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Im Auftrag > >> von EDV Tekomedia > >> Gesendet: Montag, 13. November 2006 12:25 > >> An: User questions and discussions about OTRS.org > >> Betreff: Re: AW: AW: [otrs] Where are customer and public FAQ > >> > >> Hello Sean, > >> yes, that was the switch. > >> Noe the FAQs are also shown in customer- and public area. > >> Thanks a lot! > > > > Is the Linking from tickets and FAQ'S working by your system? > > > >> Greetings Markus > >> > >> [EMAIL PROTECTED] schrieb: > >>> Hey Markus > >>> > >>>> -----Ursprüngliche Nachricht----- > >>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > >> Im Auftrag > >>>> von EDV Tekomedia > >>>> Gesendet: Freitag, 10. November 2006 13:02 > >>>> An: User questions and discussions about OTRS.org > >>>> Betreff: Re: AW: [otrs] Where are customer and public FAQ > >>>> > >>>> Hello Shawn, > >>>> thanks for your reply. > >>>> I had realized already, that the FAQ is a module now and > >> installed it. > >>>> What I didn't know is that I have to avtivate sth in the > SysConfig. > >>>> I can't find the switch you're talking about. > >>>> In the Ticket-section I can't find the Core::Object entry. > >>>> There are only > >>>> Core::ArticleFreeText > >>> This should be the one. > >>> > >>>>> Core::LinkObject << > >>> This should be the one. > >>> > >>> > >>> The settings that are working for me are: > >>> > >>> LinkObject###Ticket: > >>> > >>> Objects that can be linked. > >>> > >>> Key Content > >>> Name Ticket Object > >>> Type Object > >>> > >>> LinkObjects => > >>> Ticket > >>> FAQ > >>> > >>> > >>> But like I said, and I hate to nag about this problem, the > >> links that are created between the two systems are broken. > >>> However, I think that for the meantime, the system is at > >> least working. > >>>> Core::PostMaster > >>>> Core::Ticket > >>>> Core::TicketFreeText > >>>> Core::TicketFreeTextDefault > >>>> Core::TicketFreeTime > >>>> Core::TicketWatcher > >>>> Where shall this Object entry be? > >>>> Thanks in advance > >>>> > >>>> Markus > >>>> > >>>> [EMAIL PROTECTED] schrieb: > >>>>>> -----Ursprüngliche Nachricht----- > >>>>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > >>>> Im Auftrag > >>>>>> von EDV Tekomedia GmbH > >>>>>> Gesendet: Donnerstag, 9. November 2006 09:27 > >>>>>> An: User questions and discussions about OTRS.org > >>>>>> Betreff: AW: [otrs] Where are customer and public FAQ > >>>>>> > >>>>>> Hellp Shawn, > >>>>>> thanks a lot for your offer. > >>>>>> Sorry that my last mail seemed to yell, but it's a little > >>>>>> frustrating, when you told your users all the time, that > >>>>> I am just as frustrated that the linking does not seem to > >>>> be working right now. At least, no one can tell me if > the have a > >>>> working example. > >>>>>> shall take a look at the FAQs, but after an upgrade the > >>>> FAQs are gone. > >>>>>> So, this is already my first question, as mentioned in the > >>>> subject of > >>>>>> the > >>>>>> thread: > >>>>>> Where are customer and public FAQ? > >>>>> This question has been answered. The FAQ is now a module. > >>>> The best > >>>>> that you can do is to backup your FAQ out of the DB, and > >>>> then instsall > >>>>> the module > >>>>> > >>>>> ftp://ftp.otrs.org/pub/otrs/packages/ and then take the newest > >>>>> version of the FAQ 1.0.11 > >>>>> > >>>>> After the upgrade, you may have to reimport your FAQ backup. > >>>>> > >>>>> Then you will have to add the Object in Ticket -> > >>>> Core::Object in your settings section. > >>>>> This will ensure that your users have access, your agents > >>>> have accesss, but the linking (if you have the same > >> problem as I do) > >>>> will be broken. > >>>>> Please let me know if you find out something about the > >> linking. It > >>>>> seems to be an imporperly formed URL. But, I have not > >>>> found the code > >>>>> that will fix this. I will however :) > >>>>> > >>>>>> You can see details of my problem in the attached earlier mail. > >>>>>> Any ideas? > >>>>>> Thanks in advance > >>>>>> > >>>>>> Markus > >>>>>> > >>>>>> -----Ursprüngliche Nachricht----- > >>>>>> Von: [EMAIL PROTECTED] > >>>> [mailto:[EMAIL PROTECTED] Auftrag > >>>>>> von [EMAIL PROTECTED] > >>>>>> Gesendet: Donnerstag, 9. November 2006 08:28 > >>>>>> An: otrs@otrs.org > >>>>>> Betreff: AW: [otrs] Where are customer and public FAQ > >>>>>> > >>>>>> > >>>>>> Hello Markus, > >>>>>> > >>>>>> > >>>>>>> -----Ursprüngliche Nachricht----- > >>>>>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > >>>>>> Im Auftrag > >>>>>>> von EDV Tekomedia > >>>>>>> Gesendet: Mittwoch, 8. November 2006 09:13 > >>>>>>> An: User questions and discussions about OTRS.org > >>>>>>> Betreff: Re: [otrs] Where are customer and public FAQ > >>>>>>> > >>>>>>> Hello once again, > >>>>>>> well, as I 've seen in the forum, there are a lot of > queations > >>>>>>> concerning the new FAQ-Module. > >>>>>>> But are there any answers??? > >>>>>> Yes, there are some answers, what are your questions? > >>>>>> > >>>>>>> Will there be a new release, is any documentation available. > >>>>>> There is not direct any documentation, and I hope that a > >>>> new release > >>>>>> will be coming as well. I have a working model of the > >>>> FAQ, but the > >>>>>> linking between tickets and faqs is not working. > >>>>>> > >>>>>> I hope, if you have questions, I have / and kann / help. > >>>>>> > >>>>>>> Any help would be appreciated > >>>>>>> > >>>>>>> Sincerely > >>>>>>> Markus Nagel > >>>>>>> > >>>>>>> EDV Tekomedia schrieb: > >>>>>>>> Hello, > >>>>>>>> perhaps I just forgot to configure something, but where are > >>>>>>> the public > >>>>>>>> and the customer FAQ-views gone? > >>>>>>>> I updated otrs from 2.0.4 to 2.1.2, installed the > >>>>>>> FAQ-package and can > >>>>>>>> use the FAQ in the agent-view but when I logon in the > >>>>>>> customer view, I > >>>>>>>> can see the icon for the FAQ, but when I click on it, only > >>>>>>> the header > >>>>>>>> and the footer of the customer view appear. > >>>>>>>> When I go to the adress www.my-server.adress/faq.pl or > >>>>>>>> www.my-server.adress/public.pl, also only the header and > >>>>>>> the footer do > >>>>>>>> appear. > >>>>>>>> Have I forgot anything? > >>>>>>>> Thanks in advance > >>>>>>> -- > >>>>>>> EDV Tekomedia > >>>>>>> Markus Nagel > >>>>>>> > >>>>>>> Tekomedia GmbH > >>>>>>> Castroper Str.12 > >>>>>>> D-44791 Bochum > >>>>>>> > >>>>>>> T: +49 (0)234 8939-0 > >>>>>>> F: +49 (0)234 8939-28 > >>>>>>> _______________________________________________ > >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>>>>> Support orr consulting for your OTRS system? > >>>>>>> => http://www.otrs.com/ > >>>>>>> > >>>>>> _______________________________________________ > >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>>>> Support orr consulting for your OTRS system? > >>>>>> =http://www.otrs.com/ > >>>>>> > >>>>>> _______________________________________________ > >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>>>> Support orr consulting for your OTRS system? > >>>>>> => http://www.otrs.com/ > >>>>>> > >>>>> Best Wishes, > >>>>> > >>>>> Shawn Beasley > >>>>> Support - IT > >>>>> LPID LPI000077664 > >>>>> VERIFICATION NUMBER 3vk4xshbx6 > >>>>> > >>>>> LPIC - 1 > >>>>> > >>>>> Cargo Future Communications GmbH > >>>>> Building 1335 > >>>>> D-55483 Hahn-Airport > >>>>> > >>>>> Tel. +49 6543 983 113 > >>>>> Fax +49 6543 983 119 > >>>>> Mobil: +49 151 12 12 8934 > >>>>> Email: [EMAIL PROTECTED] > >>>>> Web: http://www.cfc-callcenter.com > >>>>> > >>>>> _______________________________________________ > >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>>> Support orr consulting for your OTRS system? > >>>>> =http://www.otrs.com/ > >>>> -- > >>>> EDV Tekomedia > >>>> Markus Nagel > >>>> > >>>> Tekomedia GmbH > >>>> Castroper Str.12 > >>>> D-44791 Bochum > >>>> > >>>> T: +49 (0)234 8939-0 > >>>> F: +49 (0)234 8939-28 > >>>> > >>>> ____________ > >>>> Virus checked by G DATA AntiVirusKit > >>>> > >>>> > >>>> _______________________________________________ > >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>> Support orr consulting for your OTRS system? > >>>> => http://www.otrs.com/ > >>>> > >>> Shawn > >>> _______________________________________________ > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> Support orr consulting for your OTRS system? > >>> =http://www.otrs.com/ > >> -- > >> EDV Tekomedia > >> Markus Nagel > >> > >> Tekomedia GmbH > >> Castroper Str.12 > >> D-44791 Bochum > >> > >> T: +49 (0)234 8939-0 > >> F: +49 (0)234 8939-28 > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support orr consulting for your OTRS system? > >> => http://www.otrs.com/ > >> > > , Shawn > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > =http://www.otrs.com/ > > -- > EDV Tekomedia > Markus Nagel > > Tekomedia GmbH > Castroper Str.12 > D-44791 Bochum > > T: +49 (0)234 8939-0 > F: +49 (0)234 8939-28 > > > ____________ > Virus checked by G DATA AntiVirusKit > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > Thanks for the help and, to all, for the great mailer. Greetings, Shawn _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
