Hi Mario, VI - Mario Tonin schrieb:
I want that customer read note of ticket. Actually they only see email. Any idea?
Customers can see all articles (of their tickets) that don't include "int" within the article-type-name. E.g. you have to compose the note as "note-external", then this note will be displayed for the customer. Perhaps, you have to configure the AddNote-site to give the possibility to change the article-type to something else but note-internal.
Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
