I am new to OTRS and we are just trying to use the Survey Module. Whenever we close a ticket, we set it up to send a survey to the customer, but it sends 2 tickets. Has anyone else had this problem? Lauren Williams System Analyst - Lab Memorial Hospital of Sweetwater County 1200 College Drive Rock Springs, WY 82901 (307) 352-8532 e-mail: [EMAIL PROTECTED] <blocked::mailto:[EMAIL PROTECTED]>
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