I realize this question has been beaten to a pulp, but after three days
of searching, i haven't found any answer, so here goes:
I'm trying to authenticate customers against our active directory
domain, it works fine if the customer has been added to the DB manually,
but if not, all i get is: "Panic! no UserData!!!"
my understanding is that OTRS is supposed to automatically fill in the
necesesary data in the database by pulling it from LDAP. Why then does
it not seem to:
Kernel/Config.pm:
package Kernel::Config;
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'hook.hfp.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=HFP,dc=COM';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'domain_user';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'user_password';
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 3268,
timeout => 120,
async => 0,
version => 3,
};
$Self->{'UserSyncLDAPMap'} = {
# DB -> LDAP
Title => 'title',
Firstname => 'givenName',
Lastname => 'sn',
Username => 'sAMAccountName',
Email => 'mail',
CustomerID => 'mail',
};
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self->{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self->{'DatabaseUser'} = 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/CryptPassword.pl
# for crypted passwords.)
$Self->{'DatabasePw'} = 'bh100dul';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
$Self->{DatabaseDSN} =
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a tcpip connection
# $Self->{DatabaseDSN} =
"DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# $Self->{SessionUseCookie} = 0;
# $Self->{'CheckMXRecord'} = 1;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{'SystemID'} = 10;
$Self->{'SecureMode'} = 1;
$Self->{'Organization'} = 'New West Physicians';
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self->{'FQDN'} = 'helpdesk.nwphysicians.com';
$Self->{'Defa $Self->{'DefaultCharset'} = 'iso-8859-1';
$Self->{'AdminEmail'} = '[EMAIL PROTECTED]';
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.18 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#
1;ultLanguage'} = 'en';
Any help is greatly appreciated
Mike
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