Almost sounds like you haven't set the auto response <-> queue for your queue to send out the notifications.
Best regards Mike Hayward Managing Director Comclusive Limited e: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> w: www.comclusive.co.uk <http://www.comclusive.co.uk/> t: 0845 003 7571 m: 07793 505155 (Direct) ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: 05 January 2007 00:15 To: otrs@otrs.org Subject: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response I forgot to mention: When I closed out some of the test tickets I DID get a State Change notification to the "customer" address from which I sent the original email. So I get New Ticket notifications to the agent, State Change Notifications to the customers, but I don't get the New Ticket notification to the customer which should contain the user id and temporary password. Thanks!
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